TEL aims to provide the highest possible level of service to its clients and prospective clients, fully understanding their needs, fulfilling them and then providing ongoing, proactive support. TEL believes that its products and services can make an active contribution to the success of its clients’ businesses, and indeed that TEL’s success is dependent on that of its clients.
TEL is committed to providing its clients with the highest level of training and support, to ensure that the benefits of any installed communications solution are maximised. TEL also recognises the importance of educating its clients in all aspects of the communications market, and is determined to be at the forefront of the industry in providing information about current and future developments in communications solutions.
Success and expansion
tel’s revenues have tripled in the last two years, with this expansion almost entirely due to the expansion of our customer base through recommendation and referral. We have used this increased revenue to invest heavily in the business, increasing our sales, customer service and engineering service support teams, so that we now offer complete national coverage of the UK.
tel has also strengthened its relationships with its suppliers, ensuring that it can offer its customers the best products, the best billing systems , the best leasing deals, the highest level of service support…and the best deals.
2008 will be an exciting period for us, with our new branding heralding in new premises in the Midlands and in the North, further expansion in our product range, the launch of a new product catalogue and continuing enhancements to our services and our training support.
In all this growth and expansion, we will never lose sight of the fundamentals that have taken us to this point – great service, great products, great support and the importance of developing and maintaining satisfied customers.
Management
Tel’s management has extensive experience not only in business telecommunications, but also in dealing with councils of many sizes over a period of more than a decade, appreciating the need for any supplier to be able to provide a first class product solution, backed up by robust and reliable service support. The needs of the school, college or procurement professional is understood and translated into a business operation that prides itself on a satisfied customer base that is happy to provide excellent professional references for tel.
